order I placed was delivered on time and exactly as I requested. I am told that
the quality of the items was excellent as well. Thank you for your providing a
first-rate service. - Julia Halbert
For non-perishable commodities, respective brand owners will be responsible for
the quality of product. In such cases, you can lodge complaints on them through
2. The perishable
commodities displayed on the site and the actual products delivered will be similar
and may not be exact replicas as these items are hand-made and can vary. However,
in all such cases the quantity specified in the order will be provided as desired.
We recommend customer to refrigerate the cakes on delivery (if it is to be used
after half an hour or more).
ordered flowers / cake / Soft Toys/ sweets / chocolates are not available in the
respective city or town, we shall deliver alternate flowers / cake /
Soft Toys/sweets/ chocolates/ of desired quality and equal to (or greater than)
all class A cities we can deliver
on same day and within two
business days in Class B locations.
If no delivery date is specified in
the order form then the order shall
be delivered within 1 business day
for Class A cities and within 2 business
days for Class B cities of receipt
of the order. These timelines shall
be applicable for perishable items
like flowers, cakes, teddy bear,
sweets, Fresh fruits (unless specified
otherwise in product name/ description)
etc. Rest of the items shall be delivered
in approx 1-4 business days. Refer
section for more details.
Time, Telephonic Support and Order
Our Normal Delivery Hours are 9 AM
- 7 PM. For Same Day delivery in normal
hours, we need the order by 2 PM.
Normal hours delivery of orders that
include cake are usually scheduled
after 10 AM to ensure fresh cake delivery.
For Normal hours deliveries, we would
not be able to commit delivery at
specific time (though we will make
all possible attempts to deliver at
your preferred time).
- Midnight delivery shall be done
close to 12 AM. However in exceptional
cases, midnight delivery may start
at 10:30 PM. For Same Day midnight
delivery, we need the order by 4 PM.
Please place the order for midnight
delivery, from midnight
section of the website.
- Early morning deliveries are done
by 9 AM. For early morning delivery,
we need the order by 4 PM on previous
day. Please place the order for Early
morning delivery, from early
morning section of the website.
You are advised to place orders (for
delivery on 13th/ 14th and 15th Feb)
from Valentine section of the website
4 c. Midnight and early morning delivery
is not available for Occasions like
Valentine day, Mother's day, Father's
day, Rakhi, Diwali, Christmas and
New Year. Also, for delivery on these
days, no time commitment would be
4 d. For Flowers/ Cakes/ Combo orders
to be delivered on 12th, 13th, 14th
or 15th Feb, please place the order
from Valentine Section. Also because
of Valentine day rush, Telephonic
support may not be available on 14th
4 e. On Sunday and Public Holidays,
telephonic support may be available
till 1 PM only.
4 f. For same day Sunday delivery,
please place the order by 9 AM. 5.
Delivery of certain branded items
may not be possible/delayed under
certain un-controllable circumstances
such as product
is not available in the market or
discontinued by the manufacturer.
In such cases, similar product, nearest
to the description will be delivered.
Also, conformance would be seeked
from the customer for the same through
e-mail before the delivery of the
No claim of whatsoever nature under any circumstances
will be tenable other than the claim for 100% refund of payment made.
compliants/ issues related to quality of the delivery/ product, complaints should
be made within 24 hours of delivery of the product through
email at: firstname.lastname@example.org.
7. The owner of the site retains the right to
refuse any order unconditionally.
8. All claims are subject to the jurisdiction
of Court at Kurukshetra, Haryana (India) only.
9. Request for cancellation of confirmed order can be made up to 1 day prior to
the delivery date. You can send your cancellation request at: email@example.com.
For cancellation of order that has been placed using debit/ ATM card or netbanking,
10% of the order value shall be deducted towards bank charges. Also, in the event
of cancellation/ refunds the payment for the transactions done through ccavenue
payment gateway on this website shall be refunded within 3-7 business days. In
an event of non-refund within this timeframe, customer is requested to contact
us with the order number at: firstname.lastname@example.org.
10. If the shipping address is incorrect and recipient is also un-reachable on
phone OR if no one is available to accept the delivery of the perishable gift
item (when delivery attempt is made) then in such cases the order will be assumed
as executed & no refund will be made.
11. While placing an order, please provide us
with the following information for delivery at Hotel / Hospital.
address of the hotel.
number of the hotel.
of Tour company, if applicable.
address of the hospital.
number or name.
address of recipient with phone number.
If there is no one available at the shipping address (to accept the
delivery of your order) at the time of delivery, the order will not be considered
late. Hence in such cases, no refunds, cancellations, liability can be made.
13. If the recipient has not checked in
at the hotel on the delivery date, the order will be left
at the reception & the order will be assumed as executed. If the
person has checked out of the hotel by delivery date, the order will be assumed
as executed & no refund will be made in such cases.
14. If Flower Plaza is unable to deliver your order,
then complete refund will be made.
Plaza has taken every care for the accuracy of the information provided in the
site. It has exercised due diligence in providing the latest products/information.
However, Flower Plaza or its employees or its affiliates are not responsible for
the loss or damage caused to any of the users due to the information inadvertently
provided in the site.
Cashback, Promotional Offers, if any are not applicable on Gift Coupons.
Quantities/ sizes specified on the site are indicative in nature and hence there
can be slight variations in the delivered item, depending on the availablity of
the gift items. Also note that the items are delivered as per the product description
on the website. In an event of conflict among the a) item details in the
order form, b) product description (as on the website) and c) displayed
image on the website, product description as mentioned on the website (for that
product code) shall apply.
17. The delivered item for the product categories
Watches, jewellery, teddy bear, silverware and Apparels may/ may not be exact
replica of the images shown on the website (depending on the availability of the
ordered gift item). Hence in such a case the delivered gift item for these product
categories shall be similar/ close-replica to the image shown for the ordered
delivery of gift items to Wedding Ceremonies/ Mariage Halls, we may not be able
to assure the delivery to the bride and/or bride-groom because of non-accessability
of our delivery team to the couple. However, we shall ensure that the delivery
is made to one of the responsible member of host. Also, if possible we shall provide
you with the name of the recipient through our order confirmation mail.
Genunity of information & interest of making payments:
The customer promises
that the information provided to Flower Plaza is true, correct and accurate. The
customer also agrees to pay all charges incurred by them and
users of your account and credit cards or other payment mention at
prices in effect when such charges are incurred.
customer agrees to defend indemnity & hold Flower Plaza and its affiliates harmless
from all liabilities & expenses including attorneys fee related
to any violation of this agreement by them and also for
the use of the services or transmission of any message
or information by them Flower Plaza may modify this agreement from time to time
without giving any prior information.